ProsperUs Detroit is a community-driven initiative transforming neighborhood economies across Detroit and surrounding Wayne County communities. Our mission is to advance economic equity in under-resourced communities by equipping entrepreneurs with the opportunities and capital to build businesses, generational wealth, and vibrant neighborhoods. We deliver radically supportive and culturally competent training, financial coaching, business services, and capital, always rooted in the belief that residents, businesses, and community organizations are the drivers of their own revitalization.

Purpose of the Role at ProsperUs
As the Senior Capital Operations Manager, you will steward the systems, reporting, and operational infrastructure that support ProsperUs’ capital programming. Your work will help ensure the Capital Team operates smoothly, accurately, and responsibly while maintaining the health and integrity of the capital portfolio. 

Working closely with the Community Capital Director and the Capital Team, you will oversee portfolio operations, reporting, compliance, and process management. This highly systems-oriented role ensures portfolio data, documentation, and reporting platforms such as Salesforce and DownHome Solutions remain accurate, organized, and effective. 

You will supervise the Portfolio Manager and help strengthen the processes and systems that allow the Capital Team to maintain a healthy, well-managed portfolio aligned with ProsperUs’ mission. 

Core Job Responsibilities

1. Portfolio Operations
   You will...
   • Oversee the operational management of ProsperUs’ capital portfolio, ensuring accurate records, timely payments, and strong portfolio health.
   • Maintain loan accounts, payment histories, maturity tracking, and borrower documentation across portfolio management systems.
   • Coordinate loan disbursements, payment processing, restructures, modifications, and collections processes in collaboration with Loan Officers and legal partners when needed. 
   • Monitor borrower compliance requirements, including insurance documentation, credit enhancements, and other portfolio protections.
   • Supervise and support the Portfolio Manager in loan servicing activities, payment monitoring, and portfolio documentation.
2. Systems, Reporting, and Compliance
   You will...
   • Manage portfolio systems such as Salesforce and DownHome Solutions, ensuring data accuracy, documentation integrity, and consistent system usage.
   • Produce regular portfolio reporting for leadership and track capital deployment and repayment across multiple funding sources.
   • Ensure compliance and reporting requirements are met for external stakeholders such as the Community Development Financial Institutions Fund (CDFI Fund), Small Business Administration (SBA), Michigan Economic Development Corporation (MEDC), and other partners.
   • Analyze portfolio data and credit reporting to identify trends, risks, and operational insights that strengthen capital programming.
3. Process Management & Continuous Improvement
   You will...
   • Lead the ongoing refinement of policies, procedures, and documentation standards related to loan servicing, portfolio monitoring, and capital compliance.
   • Identify opportunities to strengthen systems, improve workflow efficiency, and standardize operational processes across the Capital Team.
   • Collaborate with the Community Capital Director to improve portfolio management practices and support the long-term sustainability of ProsperUs’ capital programming.
4. Some other activities you will do to support ProsperUs 
   • Continue to deepen knowledge of community development finance, equitable entrepreneurship, and CDFI operations.
   • Collaborate with internal teams to ensure capital program data and reporting align with broader organizational metrics.
   • Support leadership with portfolio analysis and operational insights to strengthen capital strategy.
   • Assist with special projects and other tasks necessary to advance ProsperUs’ mission and goals.

Knowledge, Skills, and Abilities
While demonstrating a high energy and passion for ProsperUs’ work, including our clients, partners, mission, and values, you are also able to do or know the following:

1. You have experience working with financial systems, portfolio management, or lending operations, and you are comfortable managing complex datasets and documentation.
2. You are highly organized and systems-oriented, able to manage multiple processes, deadlines, and reporting requirements simultaneously.
3. You are comfortable working with technology platforms and can learn and manage systems such as Salesforce and DownHome Solutions.
4. You are skilled at translating financial or portfolio data into meaningful insights that support operational decision-making.
5. You have strong attention to detail and a commitment to accuracy, documentation integrity, and regulatory compliance.
6. You have experience supervising or coaching team members and can provide clear expectations, support, and accountability.
7. You communicate clearly and collaborate effectively with internal teams to ensure operational processes run smoothly.
8. You demonstrate proactive, solution-oriented approaches to problem-solving and continuous improvement.
9. You have a personal and professional commitment to intersectional equity, including dismantling racism and other forms of oppression affecting the communities ProsperUs serves, particularly Black, Latinx, Arab, immigrant, and low- to moderate-income communities.
10. You are motivated by strengthening systems and processes that expand access to capital and support long-term community economic development.

Minimum Qualifications
ProsperUs is looking for candidates who have the following qualities and experience:

• At least four years of experience in portfolio management, lending operations, commercial lending, loan servicing, compliance, or financial reporting. A bachelor’s degree in finance, business, data analytics, information systems, or a related field is helpful but not required.
• Prior work-related experience and knowledge of community development lending, federal and/or state-sponsored lending programs such as the CDFI Fund, SBA Microloan, and 7A loans, as well as traditional and alternative loan programs preferred. 
• Experience working with financial systems or portfolio management software; experience with Salesforce or DownHome Solutions is a plus. 
• Strong analytical and technical skills, including experience working with spreadsheets, reporting systems, and financial documentation.
• Experience supervising or coaching staff is preferred.
• Flexibility in days and hours available for scheduled work, including regular evening engagements and occasional weekend commitments.
• Strong written and verbal communication skills in English. Ability to communicate in Spanish, Arabic, French, or Bangla is a plus. 

Reports to: Community Capital Director
Status: Exempt, Regular Full-Time Personnel

Hiring Process and Timeline
Application Deadline: March 25, 2026

Interview includes:

1. Screening Call with Selected Candidates
2. In-Person Interview with Team
3. Skills-Based Project with Hiring Manager
4. Final Interview with CEO & COO

Anticipated Start Date: May 2026

Pay and Benefits
The salary range for this position is $65,000 to $75,000; in addition, we offer these supports to help you manage your mental, emotional, and physical health:

• Holidays: You will have 11 nationally recognized holidays, an additional floating holiday to be used when you choose, and more time to rest around the winter holidays.
• Paid Time Off: When you join, you will have 15 days of paid time off (PTO) that you can use 90 days after joining the team.
• Benefits Plans: You can choose to join the organization’s benefits plan with health insurance (most paid by organization), org-paid vision, and org-paid dental.
• Retirement Savings: You can invest in the org-sponsored 401(k) and ProsperUs will match a portion of your contributions.
• Parental Leave: You will have access to parental leave for giving birth, adoption, fostering, and supporting a partner who is giving birth.
• Family-Friendly: ProsperUs is a family-friendly work environment with accommodations for nursing parents, respect for childcare needs and practices, parental leave, and other supports.
• Continuous Learning: We care about your success. You will create professional development goals to collaborate on with your supervisor, and we regularly check-in about how it’s going with Quarterly Conversations focused on goals and values.
• Flexible Schedule: Team members must be available 9 AM – 3 PM Eastern Time. We participate in a variety of events and collaborations, so we encourage team members to work additional hours with a schedule that works for them.
• Flexible Work Environment: We encourage hybrid home / office work. Team members often work in-person, with three remote workdays allowed per week. In-person events and engagements are a regular responsibility of all roles at ProsperUs.

Don’t check off every box in the requirements listed? Please apply anyway! Studies have shown that historically excluded communities - such as women, LGBTQ+, and people of color - are less likely to apply for jobs unless they meet every single qualification. ProsperUs Detroit is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider applying. You may be just the right candidate for this role or another one of our openings!

ProsperUs Detroit provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, weight, amnesty, or status as a covered veteran under applicable federal, state, and local laws. We seek a broad and diverse pool of candidates and strongly believe that our organization benefits from the perspectives and talents of a diverse staff who understand the unique needs of entrepreneurs in Detroit, Hamtramck, Highland Park, and Inkster.